Shipping policy

🚚 Shipping Policy

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification once your order has shipped.

Domestic Shipping (Australia)

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

  • Free shipping is available on orders over $500 AUD.

International Shipping

  • We offer worldwide shipping. Delivery times vary depending on your location:

    • Standard International: 10–20 business days

    • Express International: 5–10 business days

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email to monitor your delivery.

Pre-Sale & Backorders

  • Some items may be available for pre-sale. Estimated delivery dates will be mentioned on the product page. Please note that delays may occur due to high demand or supplier logistics.

Damages & Issues

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and make it right.

Contact Us

For any questions regarding shipping, please contact us:
📧 westbound@outlook.com
📞 +61423236630