Frequently Asked Questions

What rooftop tent is right for me?

Choosing the right rooftop tent depends on your vehicle, roof rack setup, load rating and the type of camping you do.

WestBound offers different rooftop tent designs to suit Australian 4WD touring, including our Jarrah Hard Shell Rooftop Tent and Karri Tub Rooftop Tent.

If you're unsure which rooftop tent is best for your setup, get in touch with the WestBound team and we'll be happy to help.

What's the difference between the Jarrah and Karri rooftop tents?

The Jarrah is our hard shell rooftop tent, designed around a slim profile, quick setup and practical touring features.

The Karri is our tub-style rooftop tent, offering a different design with a spacious sleeping area and plenty of comfort for touring and camping.

Both have been designed with Australian 4WD touring in mind. Check the individual product pages for full specifications and features.

Will a WestBound rooftop tent fit my 4WD?

Our rooftop tents are compatible with a wide range of 4WDs, utes and touring vehicles when fitted to a suitable roof rack or crossbar system.

Your vehicle's roof load rating and the rating of your roof rack system must be suitable for the tent and any additional accessories.

If you're unsure, contact us before purchasing and we'll help you determine whether your setup is suitable.

Can I see WestBound products in person?

Yes. Customers can view selected WestBound rooftop tents, awnings and camping gear at our warehouse in Stake Hill, Western Australia.

Contact us before visiting to confirm the product you'd like to see is currently available for display.

What's included with my rooftop tent?

Each rooftop tent includes the components and mounting hardware specified on its individual product page.

Some accessories, such as solar panels, roof bars and awning mounting systems, may be optional depending on the tent and package selected.

Check the individual product listing for exactly what's included with your order.

Do you sell replacement parts?

Yes. We can assist with replacement components and spare parts for a range of WestBound products.

Contact us with your product details and the part you require and we'll help wherever possible.

Can I speak to someone before ordering?

Absolutely. If you have questions about rooftop tents, awnings, compatibility, freight or accessories, contact the WestBound team before placing your order.

We're happy to help make sure you're purchasing the right gear for your setup.

Installation & Fitment

Do you offer installation?

WestBound does not currently offer installation as a standard service.

Our rooftop tents and awnings are supplied with the required mounting components specified on the product page and can be installed using the appropriate tools and equipment.

Can I install a rooftop tent myself?

Yes, provided you have the appropriate roof rack system, tools, equipment and knowledge to safely complete the installation.

Rooftop tents are heavy products, so we strongly recommend having multiple people available to safely lift and position the tent.

Always ensure your vehicle, roof rack and mounting system are suitable for the weight and installation method before fitting the tent.

Can I install a WestBound awning myself?

Our 4WD awnings can be installed onto suitable roof racks, platforms or compatible mounting systems.

Fitment varies between vehicles and rack systems, so always check your mounting setup before installation.

Can I mount an awning to my rooftop tent?

Compatible WestBound awnings can be mounted to selected rooftop tent setups using the appropriate awning-to-tent mounting system.

Check the relevant product pages or contact us to confirm compatibility before ordering.

Orders, Shipping & Warehouse Pickup

Do you ship rooftop tents Australia-wide?

Yes. WestBound can arrange freight for rooftop tents and other 4WD products to locations across Australia.

Due to the size and weight of rooftop tents, delivery requirements differ from standard parcel shipping.

Contact us if you need help arranging freight to your area.

Can you deliver a rooftop tent to my house?

Rooftop tents generally cannot be delivered directly to residential addresses through our standard freight service.

Orders can instead be shipped to an appropriate freight depot or commercial address, depending on your location and the available freight service.

We'll provide the relevant collection or delivery information for your order.

Can I pick my order up from WestBound?

Yes. Free warehouse pickup is available from our Stake Hill, Western Australia warehouse for eligible orders.

We'll let you know when your order is ready for collection.

How long does shipping take?

Delivery times depend on your location, product availability and freight provider.

In-stock products are prepared for dispatch as quickly as possible. Large products such as rooftop tents and awnings may have different transit times depending on the destination.

Do you ship outside Western Australia?

Yes. Although WestBound is based in Perth, Western Australia, we supply rooftop tents, 4WD awnings and camping products to customers across Australia.

What happens if my order arrives damaged?

Please inspect your order as soon as possible after receiving or collecting it.

If you believe your order has been damaged during freight, contact WestBound as soon as possible with your order details and clear photographs of the packaging and affected product so we can assist you.

Pre-Orders & Presales

Can I pre-order a rooftop tent?

Yes. When upcoming stock is available for presale, customers can secure selected WestBound rooftop tents before the shipment arrives.

Presale availability is limited and may sell out before the stock reaches our warehouse.

Can I secure a rooftop tent with a deposit?

Deposit options may be available on selected presale rooftop tents.

Where a deposit option is offered, the deposit secures your allocated tent and the remaining balance must be paid according to the terms provided when ordering.

When will I receive my presale order?

Estimated arrival periods are displayed or communicated when a product is offered for presale.

International freight, customs, port congestion and other circumstances outside WestBound's control can occasionally affect estimated arrival dates. We'll communicate any significant changes where possible.

Returns & Refunds

Can I return a product?

Returns are subject to WestBound's Returns & Refund Policy and your rights under Australian Consumer Law.

Products generally need to meet the eligibility requirements outlined in our policy, so please review the full Returns & Refund Policy before arranging a return.

What should I do if I receive the wrong product?

Contact WestBound as soon as possible with your order number and details of what you received.

We'll review the order and help arrange the appropriate solution.

Warranty

Do WestBound products come with a warranty?

Yes. WestBound products are covered by the warranty period stated on the relevant product page, in addition to any rights you may have under Australian Consumer Law.

Warranty periods can differ between products, so please check the individual product listing for the applicable coverage.

What does the warranty cover?

Our product warranties generally cover eligible manufacturing defects in materials or workmanship during the applicable warranty period.

Warranty coverage does not replace or limit any rights or remedies you may have under Australian Consumer Law.

What may not be covered by warranty?

Warranty coverage may not apply to damage or issues resulting from circumstances such as misuse, incorrect installation, unauthorised modification, accidents, neglect, overloading, inappropriate cleaning, environmental damage or normal wear and tear.

Please refer to WestBound's full Warranty Policy for the complete terms and conditions applicable to your product.

How do I make a warranty claim?

Contact WestBound with:

• Your order number or proof of purchase
• A description of the issue
• Clear photographs or videos showing the problem
• Any other information requested to help us assess the claim

We'll review the information and advise you on the next steps.

Payments

What payment methods does WestBound accept?

WestBound accepts major credit and debit cards along with the payment options displayed at checkout, including Afterpay where available.

Available payment methods may vary depending on the order and checkout method.

Do you offer Afterpay?

Yes. Afterpay is available on eligible WestBound orders at checkout, allowing you to split your purchase into instalments subject to Afterpay's eligibility requirements and terms.

Is it safe to order through the WestBound website?

Yes. Our online store is powered by Shopify and uses secure checkout technology to process online orders and payments.

4WD Awnings

What's the difference between a 180° and 270° awning?

A 180° awning provides practical shade along the side of your vehicle and is a great option for customers wanting a straightforward touring setup.

A 270° awning extends around the side and rear of the vehicle, providing significantly more coverage around your camping area.

The best option depends on your vehicle, available mounting space and how much coverage you want at camp.

What is a freestanding 4WD awning?

A freestanding awning is designed to support itself without requiring poles under normal suitable conditions, making setup and pack-down faster.

However, awnings should always be adequately secured for the conditions. Poles, ropes and pegs should be used whenever required, particularly when weather or wind conditions change.

Do you sell 180° and 270° freestanding awnings?

Yes. WestBound offers 180° and 270° awning options designed for Australian 4WD touring and camping.

Check our 4WD Awnings collection for the latest models, specifications and availability.

WestBound

Where is WestBound located?

WestBound is a Western Australian 4WD and camping brand based in Stake Hill, WA, servicing customers throughout Perth, regional Western Australia and across Australia.

Are WestBound products designed for Australian touring?

Our rooftop tents, 4WD awnings and camping products are selected and developed with Australian touring and camping conditions in mind.

We focus on practical features, quality construction and products suited to real-world 4WD and camping setups.

How can I contact WestBound?

If you have questions about a product, order, freight, fitment or anything else, get in touch with the WestBound team through our website or social media.

Still Have Questions?

Can't find the answer you're looking for?

Get in touch with WestBound and we'll be happy to help with rooftop tents, 4WD awnings, accessories, shipping, fitment or your order.